Terms and Conditions

RACT ROADSIDE ULTIMATE

Benefits

24 hour Roadside Assistance

Minor adjustments and repairs to make your vehicle mobile. You'll be covered 24 hours a day, 365 days a year throughout Australia. You'll be covered for incidences such as flat batteries, flat tyres, lockouts, running out of fuel, electrical and mechanical faults.

 Distance Limits:
(i.e. the distance we authorise our agent to travel to you, to provide service or towing)

·           In Tasmania there are no distance limits - we'll go wherever you are provided you are accessible by a constructed road.

·           Interstate in metropolitan areas the limit is 20 km. In country areas an agent will travel up to 100 km to provide service and if towing is required will tow the vehicle up to 100 km back to the agent's depot.

 Locksmiths

If you lock the vehicle's keys in the vehicle, we will attempt to unlock the vehicle. If the vehicle cannot be unlocked or if the keys to the vehicle are lost or damaged or the driver's door or ignition lock is damaged, preventing the vehicle from being mobilized or secured,we will call a locksmith to attend the vehicle and pay up to $165 per year for parts and labour.

 Fuel

        In Tasmania, if your vehicle runs out of fuel, we will provide up to 10 litres of fuel to enable you to drive to the nearest open fuel outlet. If we are unable to provide fuel, we will tow the vehicle to the nearest open fuel outlet (limited to 6 calls per year).

·         Interstate, if the agent is unable to provide you with fuel, please call us on 1800 088 865 and we will organise a tow for your vehicle within towing limits to the nearest open fuel outlet and contribute up to $100 towards the cost of the tow.

Towing

·         In Tasmania, if we can't get your vehicle mobile we'll tow it to the nearest RACT agent or nearest repairer capable of repairing your vehicle. Alternatively, you may decide to have the vehicle towed to your home or destination. This would also include one subsequent tow if required.

·         Interstate, you will be entitled up to 20 km of towing in city areas and up to 100 km of towing back to the nearest towing agent's depot in country areas.

·         Heavy Vehicles: If your vehicle requires special towing equipment because it exceeds the standard weight and size limits, we'll make those arrangements for you and contribute up to $200 towards the cost. Service for 24 volt electrical systems in vehicles is subject to available equipment.

·         Passenger Transport,

·         In Tasmania if your vehicle requires towing after a breakdown, RACT will ensure that you and up to four passengers are transported to your destination or home, subject to available transport.

·         Interstate, we will contribute up to $300 towards these costs.

·       Accident Towing Assistance: In Tasmania, if your vehicle is involved in an accident, or is stolen or vandalised, and you are not proceeding with an insurance claim for the incident we will arrange towing and reimburse you up to $100 towards the cost of the tow. 

·         If your vehicle is towing a caravan or trailer and your vehicle requires towing, we will tow the caravan or trailer (up to 2 tonnes as loaded) up to 20 km in city areas and up to 100 km in country areas in any direction. Interstate we will tow up to 100 km back to the nearest agent in country areas. If the disabled vehicle requires further recovery to your home or destination, the caravan or trailer will not be eligible for further free towing.

·       Disabled Caravan or Trailer: Towing, as described above, also extends to a disabled caravan or trailer (up to two tonnes as loaded). However, there may be times when special equipment is required or when additional time is spent at the breakdown scene preparing the vehicle for towing. In these circumstances, any additional costs for time and equipment are your responsibility. If a caravan breaks down more than 50 km from your home and cannot be repaired within 24 hours, we will provide accommodation for one night up to the value of $100. Or, if repairs will take longer than 48 hours, we will provide accommodation up to three nights up to $100 per night. One night's accommodation up to the value of $100 will also be provided if the caravan is involved in an accident and cannot be occupied overnight.

Major Mechanical Repairs

If your vehicle requires a major mechanical repair that would exceed 10 hours labour to effect and you elect to have it repaired through an RACT Approved Repairer, we'll provide a rental car for up to 3 days: up to $300 per year.

 Medical Assistance

If you are more than 50 km from home and require medical assistance, you can call RACT ROADSIDE ULTIMATE for assistance. Doctors and nurses are available by phone to assist in dealing with enquiries; referring you to a local doctor; helping to organize admission to a hospital; transferring medical records from the family doctor to the treating doctor. If you are hospitalised for seven days or more and can't be moved, we will organise for a family member to be brought to you and pay their travel expenses.

 After Accident or Stolen Vehicle Emergency Accommodation and Car Rental

If your vehicle is involved in an accident or has been stolen when you are more than 50 km from home, RACT ROADSIDE Ultimate will pay accommodation for you and your passengers up to a total value of $100 per night for up to three (3) nights or will provide up to three (3) days' car rental up to the value of $100 per day.

 Major Breakdown Benefits

When you are more than 50 km from home and your vehicle has a major mechanical problem which is unable to be diagnosed properly until the next day, we will provide emergency overnight accommodation up to the value of $100. If, after diagnosis, the repairs will take longer than 48 hours, you have the following options available to you:

·         Option 1 - wait at the repair location while your vehicle is repaired: We will provide accommodation to the value of $100 per night for up to five nights. or caravan park fees up to the same value for five nights, if you choose to stay in your own caravan. We will also arrange and pay for a hire car for up to five days to the value of $100 per day.

·         Option 2 - if you choose to travel on to your destination or your home while your  vehicle is repaired locally: We will arrange and pay for land transport for you and up to four passengers. AND we will also pay the return fare from your destination or home for you to collect the repaired vehicle.

·         Option 3 -  have your un-repaired vehicle recovered to your destination We will arrange and pay for a hire car for up to five days to the value of $100 per day.

·         Option 4 - have your un-repaired vehicle recovered to your home or chosen repairer within 50 km of your home: We will arrange and pay for a vehicle carrier and land transport for you and up to four passengers. If your vehicle breaks down interstate, and you choose to fly to your destination or home, we will contribute up to $100 per person towards airfares up to $500 per year.

Your RACT ROADSIDE cover includes membership of RACT.

 RACT ROADSIDE ULTIMATE - Terms & Conditions

·         Roadside benefits apply 48 hours after we have received payment for your new membership. If you need immediate roadside assistance additional fees will apply.

·         RACT ROADSIDE fees are not refundable, however, if the member is deceased a refund of the unexpired portion of the fee will be considered.

·         Your RACT ROADSIDE cover must be financial at the time of service.

·         Service applies to you personally as the driver or passenger of the vehicle and is not limited to any particular vehicle.

·         To receive service you must be present with the vehicle and must present your RACT ROADSIDE card and photographic identification to the RACT patrol or agent on arrival. If Photographic identification is not presented, service may be refused or a service fee payable at the time of service. In country areas, if you are unable to produce your ROADSIDE card and photographic identification you may be required to pay the RACT agent and then seek a reimbursement from the RACT at RACT rates.

·         Service is not provided to vehicles that have broken down prior to you joining RACT ROADSIDE or upgrading to ROADSIDE ULTIMATE.

·         Vehicle under Repair: Free service does not include maintenance repairs. Service and or towing is not provided to vehicles already under repair or at a repair workshop. Service will not be provided to unroadworthy vehicles.

·         Constructed Roads: Service is only provided where the breakdown has occurred on a constructed road that is navigable by a normal two-wheel drive vehicle.

·         Bogged Vehicles: The time spent in recovery of bogged vehicles is payable by you to the RACT agent at the time of service. The cost of travelling to your vehicle within the applicable distance limits is covered by the RACT. This service does not extend to vehicles that are damaged as the result of being bogged.

·         Tyres: We will not fit tyres that are not safe and suitable. If suitable tyres are not available, we will tow the vehicle within towing limits to a tyre repair workshop or other location. Wheel changing is limited to vehicles less than two tonnes as loaded.  If special equipment is required you may be responsible for any additional costs.

·         Payment for Excess Charges, Parts and Supplies: Payment for all excess charges or for parts and supplies is payable by you at the time of service.

·         In Country Areas: An RACT country agent will work on the side of the road for up to one hour. Service is not provided to vehicles that have been driven or transported to an RACT agent's depot or other repairer during business hours.

·         Rallies, Races: RACT ROADSIDE or towing service does not cover vehicles that are in organised events such as rallies or races.

·         Accident or Stolen Vehicles: RACT service and towing is not provided for vehicles involved in any form of accident or with broken windscreens or that have been stolen (ROADSIDE ULTIMATE provides some assistance - see "ROADSIDE ULTIMATE Benefits").

·         Remote Unserviced Areas: There are some remote areas in Tasmania and interstate that are greater than 32 km from the nearest agent's depot where excess charges apply, which are payable by the member at the time of service. ROADSIDE or towing service is not provided in locations affected by snow that makes access by a normal two-wheel drive vehicle not possible.

·         Unserviced Areas: There are some areas interstate that are not serviced by an RACT affiliated agent. In these unserviced areas you may need to arrange your own towing and then claim a reimbursement from us when you return. We will pay for towing up to 200 km (round trip) from the agent's depot at RACT rates.The maximum benefit per claim for other ROADSIDE ULTIMATE benefits is $500.

·         Sea Crossings: RACT ROADSIDE ULTIMATE does not pay forthe freight cost for vehicles and/or passenger costs on any sea crossing including Bass Strait, except for the fare across Bass Strait for one (1) person returning to collect a repaired vehicle.

·         RACT ROADSIDE ULTIMATE does not provide service to vehicles used for commercial purposes that weigh more than 4.5 tonnes. RACT cannot guarantee recovery or towing of vehicles that are either longer than 5.5 metres, wider than 2.3 metres, higher than 2 metres, or weigh more than two (2) tonnes as loaded. If special towing equipment is required in these instances we will contribute up to $200 towards this cost.

·         Rental Cars: The provision of a rental car is dependent on one being available locally. You will also have to meet the hiring requirements of the car rental firm as well as pay the costs of fuel, excess distance and any additional costs like insurance. Rental companies require rental to be charged to a credit card and the driver generally must be over 25 years of age. Some rental companies may also impose conditions for drivers over 70 years of age.

·         Taxi vehicles: RACT ROADSIDE Ultimate will not cover you in the event that you are driving or a passenger in a Taxi vehicle.  If you need a Taxi Vehicle to be covered for roadside assistance specific RACT Fleet membership packages are available.

·         Value of Benefits: RACT ROADSIDE ULTIMATE members may claim up to $5,000 in cumulative benefits in any one membership year. Annual benefits do not accumulate from year to year. Each incident that requires ROADSIDE ULTIMATE benefits can be claimed by only one member at any time. If we consider that you have received (and continue to request) Roadside Assistance or a Tow for a Vehicle on an excessive number of occasions in a membership year, we may refuse to provide further Roadside Assistance or Towing. We may offer service (at your expense), payable at the time the service is requested.

 The RACT has a Privacy Policy that outlines how we collect, disclose and safeguard personal information. Details of the Privacy Charter are available at RACT offices, our website www.ract.com.au or call 13 27 22.

RACT ROADSIDE ADVANTAGE

Benefits

 24 hour Roadside Assistance

You'll be covered 24 hours a day, 365 days a year throughout Australia for minor adjustments and repairs to make your vehicle mobile. You'll be covered for incidences such as flat batteries, flat tyres, lockouts, running out of fuel, electrical and mechanical faults. In country areas the RACT agent will travel up to 32 km from their depot to provide you with this service. 

Towing

·         In city areas, if we are unable to get your vehicle mobile, we will provide a tow for up to 15 km.

·         In country areas we will arrange for the nearest RACT towing agent to travel up to 32 km to you and tow your vehicle back in the direction of the agent's depot up to 32 km. If you require the vehicle to be towed a greater distance or travel in another direction, an excess charge will apply, which is payable by you to the agent.

·         Subsequent Towing: Where the agent is unable to effect repairs, additional towing to another repairer and any further repairs are at the member's cost.

·         Heavy Vehicles: Towing is limited to vehicles under two tonnes as loaded. If any special equipment is required an excess charge may be applied, payable by you at the time of service. Vehicles exceeding two tonnes, but not exceeding four and a half tonnes as loaded, are entitled to service but not wheel changing or any service involving lifting, hoisting or towing. Service for 24 volt electrical systems in vehicles is subject to available equipment.

·         Caravans and Trailers: Towing for caravans or trailers is not provided.

 Lockouts

If your vehicle's keys are locked in the vehicle, we will attempt to unlock the vehicle. If the vehicle cannot be unlocked, we will either call a locksmith to attend the vehicle at your cost, arrange with a motor dealer to deliver a new key at your cost, or tow the vehicle within towing limits to a motor dealer or other location.

 Fuel

If your vehicle runs out of fuel, we will provide, at your cost, approximately five litres of unleaded fuel to enable your vehicle to be driven to a fuel outlet. LRP petrol, diesel or LPG is not provided. However, a tow within towing limits will be provided.

 Terms & Conditions

 ·         Roadside benefits apply 48 hours after we have received payment for your new membership. If you need immediate roadside assistance additional fees will apply.

·         Your RACT ROADSIDE cover must be financial at the time of service.

·         Service applies to you personally as the driver or passenger of the vehicle and is not limited to any particular vehicle.

·         To receive service you must be present with the vehicle and must present your RACT ROADSIDE card and photographic identification to the RACT patrol or agent on arrival. If photographic identification is not presented, service may be refused or a service fee payable at the time of service. In country areas, if you are unable to produce your ROADSIDE card and photographic identification you may be required to pay the RACT agent and then seek a reimbursement from the RACT at RACT rates.

·         Service is not provided to vehicles that have broken down prior to you joining RACT ROADSIDE.

·         Vehicle under Repair: Free service does not include maintenance repairs. Service and or towing is not provided to vehicles already under repair or at a repair workshop. Service will not be provided to unroadworthy vehicles.

·         Constructed Roads: Service is only provided where the breakdown has occurred on a constructed road that is navigable by a normal two-wheel drive vehicle.

·         Bogged Vehicles: The time spent in recovery of bogged vehicles is payable by you to the RACT agent at the time of service. The cost of travelling to your vehicle within the applicable distance limits is covered by the RACT. This service does not extend to vehicles that are damaged as the result of being bogged.

·         Tyres: We will not fit tyres that are not safe and suitable. If suitable tyres are not available, we will tow the vehicle within towing limits to a tyre repair workshop or other location. Wheel changing is limited to vehicles less than two tonnes as loaded. . If special equipment is required you may be responsible for any additional costs.

·         Payment for Excess Charges, Parts and Supplies: Payment for all excess charges or for parts and supplies is payable by you at the time of service.

·         In Country Areas: An RACT country agent will work on the side of the road for up to one hour. Service is not provided to vehicles that have been driven or transported to an RACT agent's depot or other repairer during business hours.

·         Rallies, Races: RACT ROADSIDE or towing service does not cover vehicles that are in organised events such as rallies or races.

·         Accident or Stolen Vehicles: RACT service and towing is not provided for vehicles involved in any form of accident or with broken windscreens or that have been stolen (ROADSIDE Ultimate provides some assistance - see "ROADSIDE Ultimate Benefits").

·         Remote Unserviced Areas: There are some remote areas in Tasmania and interstate that are greater than 32 km from the nearest agent's depot where excess charges apply, which are payable by the member at the time of service. ROADSIDE or towing service is not provided in locations affected by snow that makes access by a normal two-wheel drive vehicle not possible.

·         Limits of Use of Services: You may receive up to six RACT ROADSIDE Advantage calls for assistance in any one membership year. A service fee is applied for subsequent calls during that membership year. This limit does not apply if you have been a member for 25 years or more.

·         Taxi vehicles: RACT ROADSIDE Advantage will not cover you in the event that you are driving or a passenger in a Taxi vehicle.  If you need a Taxi Vehicle to be covered for roadside assistance specific RACT Fleet membership packages are available.

The RACT has a Privacy Policy that outlines how we collect, disclose and safeguard personal information. Details of the Privacy Charter are available at RACT offices, our website www.ract.com.au or call 13 27 22.

 Any fees or benefits expressed in monetary terms are inclusive of GST.