Customer Relations

Give us a compliment

All of our staff at RACT Insurance are committed to serving customers in an understanding, efficient and helpful manner. We'd like to make doing business with us as easy as possible for you.

If a staff member has given you exceptional service in any way, please let us know as this is a great form of encouragement and motivation. Send your compliment by any of the following methods:

Email: racticompliance@ract.com.au

Phone: 13 27 22 (toll free number in Tasmania) or 1800 005 677 (outside Tasmania)

Fax: Print the Customer Relations Form and fax to (03) 6232 6400

Mail: Print the Customer Relations Form and send to the following postage-paid address:

RACT Insurance

Customer Relations

Reply Paid 1292

HOBART TAS 7001

If you require assistance with completing the form, our staff will be more than happy to help.

Lodge a complaint

We are committed to providing outstanding customer service, products and facilities. If you believe that we have not delivered in any one particular area we would like to hear your comments.

Complaints are an important part of maintaining and improving our standards. If you have any complaints regarding service or products, please contact the people who provided your initial service. If your complaint is not resolved to your satisfaction or you do not wish to contact the people who provided your initial service, you can contact us using the following methods:

Email: racticompliance@ract.com.au

Phone: 13 27 22 (toll free number in Tasmania) or 1800 005 677 (outside Tasmania)

Fax: Print the Customer Relations Form and fax to (03) 6232 6400

Mail: Print the Customer Relations Form and send to the following postage-paid address:

RACT Insurance

Customer Relations

Reply Paid 1292

HOBART TAS 7001

If you require assistance with completing the form, our staff will be more than happy to help.

External Dispute Resolution (EDR)

We hold membership with the following ASIC approved External Dispute Resolution (EDR) Scheme's that cover the services and products offered by us.

Financial Ombudsman Service- General Insurance

The Financial Ombudsman Service (FOS) is an independent organisation offering free and accessible dispute resolution services to financial services consumers across Australia.

Decisions by the Financial Ombudsman Service up to a certain amount are binding on us, however you are not bound by the their decision and if you wish, you may take up the matter through other means.

You can contact the Financial Ombudsman Service by:

Online: www.fos.org.au

Email: info@fos.org.au

Phone: 1300 78 08 08 (cost of a local call)

Fax: (03) 9613 6399

Mail: Write to the following address:

Financial Ombudsman Service

GPO Box 3

Melbourne VIC 3001

Office of Federal Privacy Commissioner (OFPC)

We are committed to protecting your privacy as we conduct our business with you in accordance with the "National Privacy Principles" as required under the Privacy Act 1988.

View our Privacy Policy.

Under these principles, we:

• Only collect and use personal information about you that is necessary for what we do;
• Only divulge your personal information to those who are authorised to obtain it; and
• Handle privacy requests and complaints promptly and fairly.

We welcome the opportunity to resolve any concerns you may have in respect to your privacy. Should you have a request or complaint concerning your privacy with us our Customer Relations Unit will handle the matter.

If you are not satisfied with our handling of your privacy request or complaint you can refer the matter to the Office of the Federal Privacy Commissioner.

You can contact the Office of the Federal Privacy Commissioner in two ways:

Phone: 1300 363 992 (cost of a local call)

Mail: Write to the following address:

Office of the Federal Privacy Commissioner

GPO Box 5218

Sydney

NSW 1042